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After-sales service
How we handle post-purchase support: warranty, returns and spare parts.
Warranty
New products are covered by your statutory rights under the Consumer Rights Act 2015 and, where applicable, by the manufacturer warranty stated on the product page. Keep your invoice: it is proof of purchase.
Warranty details: Warranty and after-sales service.
Returns
A forty-five-day period from receipt applies for a conditional return (beyond the fourteen-day legal withdrawal). Procedure: Returns and refunds. Contact us before any shipment.
Spare parts
State the product reference (SKU) and the part designation. We check availability with the manufacturer and tell you the lead time and price.
Contact: [email protected] — Mon–Fri 10am–4pm · Sat 10am–3pm (email only). Reply within one working day as a rule. Include your order number where relevant.
Secure payment
Encrypted payment (SSL). Your card details are not stored.
Home delivery
Free appliance delivery from £350 in the cart (firewood and pellets never count). Delivery policy.
Returns
14-day cooling-off under UK distance-selling rules, plus a commercial return window up to 45 days when goods stay unused and resaleable.
Customer service
Reply by email, Monday to Saturday.
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