Frequently asked questions

We ship to mainland United Kingdom addresses entered at checkout. Highlands, islands and other remote postcodes are accepted when the carrier can reach them; the cart shows the freight line for that postcode before you pay. If you need delivery outside the UK, email [email protected] first with the product link and the full address so we can say whether a carrier will take it and what it would cost. We do not quietly add international legs at checkout.

Two freight scales apply on UK orders. Stoves, inserts and accessories: £35.99 incl. VAT, or free once the cart holds £350 of appliances (firewood and pellets never count toward that threshold). Firewood, pellets and compressed logs: never free delivery; £19.99 for one pallet, £32.99 for two, £44.99 for three, then £10.99 per extra pallet. The cart total is the amount charged. Full notes: Delivery page.

You may cancel within 14 calendar days under the Consumer Contracts Regulations 2013 (email us before the deadline; fuels and bespoke lines are often excluded).

We may also accept an optional commercial return up to 45 days from delivery if the goods are unused, complete and resaleable, with invoice. Email contact@thestovecentre.com first and wait for written agreement before shipping. Return postage usually stays with you on a change-of-mind return.

Yes, as long as we have not handed the shipment to the carrier. Email contact@thestovecentre.com as soon as you can with the order number.

If the parcel is already on the road, you can still cancel under the Consumer Contracts Regulations after receipt (14 days) or ask about a commercial return (see Returns and refunds). Do not refuse a parcel without telling us unless the carrier accepts a documented refusal on delivery.

Refunds start once the goods are back with us and we have checked the condition. On a parcel that is usually a few working days. Stove crates and fuel pallets can take a bit longer because of the weight and the packaging.

We credit the same card you paid with. Under the Consumer Contracts Regulations we must do that within fourteen days of accepting the return, and we email you when the refund is sent. Your bank may take a few more days to show it on your statement.

Yes. If the page says in stock, that is our warehouse count at that moment, not a vague “usually available”.

If something sells out between your payment and our pick, we contact you within 24 working hours with a new date or a refund, or we swap for something equivalent. We never charge again without your say-so.

No. The price on the product page is incl. VAT.

We use two freight scales. Stoves, inserts and accessories: shipping £35.99 incl. VAT, free from £350 of appliances (fuels never count toward that threshold). Firewood, pellets and compressed logs: never free delivery; freight scale is £19.99 for one pallet, £32.99 for two, £44.99 for three, then £10.99 per extra pallet. The cart shows the exact amount before you pay. Orders ship from the UK.

No further amount is charged after payment confirmation. The freight line you see in the cart is the shipping charge.

Most lines are new, in the maker’s packaging when the factory sends one. Used or refurbished lines are rare and clearly labelled on the page.

Faulty goods are covered by the Consumer Rights Act 2015. A maker warranty may also apply if the page lists it. Keep the invoice.

Perth Stove Centre Ltd (UK company, registered in Perth and Kinross; full details in the legal notice). We sell hearth appliances and fuel ourselves; this is not a marketplace listing.

Orders ship from the UK to the UK address on your checkout after card payment. There is no shop counter and the driver does not take cash. Contact: contact@thestovecentre.com.

On stoves, inserts, flue parts and accessories we often buy end-of-line or maker stock rotations. The goods stay new, in maker packaging when the factory supplies it.

Appliance shipping is £35.99 incl. VAT, or free once your cart reaches £350 of appliances only (firewood and pellets never count toward that threshold). The cart shows the exact shipping line before you confirm. No shop pickup and no payment to the driver.

A local wood yard or pellet drive often unloads with its own truck and sometimes takes payment on site, or offers a cheaper depot collection.

You order on the site, pay by card, and a carrier brings the pallet or parcel to your address. We are not a yard that unloads with its own truck. Large volumes arrive on a tail-lift, dropped as close as the vehicle can get. On fuels, shipping is never free (£19.99 / £32.99 / £44.99 by pallet count, then +£10.99); the amount shows in the cart before you confirm.

Only if the appliance is listed as suitable for smoke control / DEFRA-exempt use, or you burn an authorised fuel as the rules for your area require. That status, when the maker states it, sits on the product page or datasheet.

We sell the appliance; we do not certify your chimney or your local rules. If the page is unclear, email contact@thestovecentre.com with the product link before you buy, and confirm with your installer for Smoke Control Areas.

Delivery is arranged by the carrier, as close as vehicle access allows (entrance, firm driveway). The driver will not stack inside your woodshed; you do not pay cash on the kerb like a local round.

You need hard ground for a tail-lift or pallet truck. The carrier usually books a slot. Mention a narrow lane, steep slope or soft mud in the order notes so the carrier can plan access.

Email contact@thestovecentre.com. We handle messages Mon–Fri 10am–4pm and Sat 10am–3pm.

If you already ordered, put the order number in the subject. Before purchase, send the product link or reference. We usually reply within one working day.